Shipping & Customs Policy

Last Updated: September 24, 2026

At ThriftExport.com, we ship vintage, pre-owned, and secondhand clothing from India to customers worldwide. This Shipping & Customs Policy explains how orders are processed, shipped, delivered, and handled when customs or import requirements apply.

By placing an order with Thrift Export, you agree to the terms below.

1. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Processing time may vary depending on the type and size of the order. Large wholesale, kilo, or bulk orders may require additional time for sorting, checking, packing, weighing, and preparing export documentation.

Once your shipment is ready and handed over to the courier or logistics provider, tracking information will be provided where available.

2. Domestic Shipping Within India

We ship to serviceable locations across India using suitable courier and logistics partners.

Delivery times depend on the destination, shipment size, courier service, and local conditions.

Any delivery timeframe provided by us is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

3. International Shipping

Thrift Export ships to supported international destinations.

International shipping charges depend on factors including:

• Destination country
• Shipment weight
• Package dimensions
• Shipping method
• Courier or logistics provider
• Customs/documentation requirements
• Type and quantity of merchandise

For large wholesale orders, we may provide a shipping quotation separately before dispatch.

4. International Delivery Times

International delivery times vary considerably depending on the destination and shipping method.

Estimated delivery times shown on our website, invoice, quotation, email, or communication are provided for guidance only.

International shipments may be delayed because of customs clearance, security inspections, local holidays, courier congestion, weather, transportation disruption, incorrect documentation requested by authorities, or other circumstances outside our reasonable control.

We cannot guarantee customs clearance or an exact international delivery date.

5. Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage charges, clearance fees, handling charges, or other government charges in the destination country.

Unless specifically stated otherwise in writing, these charges are not included in the product or shipping price and are the responsibility of the buyer.

Thrift Export does not determine or control the charges imposed by foreign customs authorities.

Before placing a large international order, we recommend checking the applicable import requirements and charges in your country.

6. Import Regulations

Every country has its own rules regarding the importation of secondhand or used clothing.

The buyer is responsible for confirming that the products ordered from Thrift Export can legally be imported into the destination country and for obtaining any permits, licences, registrations, or other documentation required from the buyer.

We will provide reasonable commercial documentation for the shipment where applicable.

However, we cannot guarantee that a shipment will be accepted by the customs authorities of every country.

7. Accurate Customs Declarations

Thrift Export aims to provide accurate shipping and customs documentation based on the actual transaction and merchandise.

We will not intentionally provide false product values, false descriptions, or misleading customs declarations for the purpose of avoiding legally applicable taxes or duties.

Customers should not request us to incorrectly declare the value or nature of a shipment.

8. Customs Clearance Delays

International shipments may occasionally be held by customs authorities for inspection or additional documentation.

A customs hold does not necessarily mean that the shipment is lost.

Where additional information is required from the recipient, the customer should cooperate promptly with the courier or customs authority.

Thrift Export will provide reasonable assistance when documentation from the seller is required.

We cannot be held responsible for delays caused solely by customs authorities, government agencies, or a customer’s failure to complete required import formalities.

9. Shipping Charges

Shipping charges may be calculated during checkout or quoted separately.

For wholesale shipments, the final shipping charge may depend on the actual packed weight and dimensions.

Large jackets, hoodies, winter clothing, and similar products may have a higher volumetric weight even when their physical weight is relatively low.

Where a shipping quotation is based on estimated weight or dimensions, we will inform the customer if a material adjustment is required before dispatch whenever reasonably possible.

10. Tracking

Where tracking is available, customers will receive a tracking number after dispatch.

Tracking information may take some time to become active after a package is handed to the carrier.

Once the shipment enters the destination country, tracking may also be updated by a local delivery partner.

Customers are encouraged to monitor their tracking information, particularly for international shipments that may require customs clearance or delivery coordination.

11. Delivery Attempts

The customer is responsible for ensuring that someone is available to receive the shipment where required.

Couriers may make a limited number of delivery attempts.

If a shipment cannot be delivered because the recipient is unavailable, refuses delivery, provides an incorrect address, or does not respond to customs or courier requests, additional charges may apply.

12. Incorrect or Incomplete Address

Customers must provide a complete and accurate delivery address when ordering.

Please carefully verify:

Recipient name, street address, city, state/province, postal code, country, telephone number and email address.

If an order has not yet been dispatched, contact us immediately if you discover an error.

Once a shipment has been dispatched, we cannot guarantee that the address can be changed.

Any additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

13. Refused International Shipments

If a customer refuses an international shipment or fails to complete required customs clearance, the parcel may be returned to India, held, abandoned, or disposed of according to the courier’s or customs authority’s procedures.

Any refund eligibility will be determined after considering the circumstances and our Return & Refund Policy.

Where permitted by applicable law, actual non-refundable costs such as outbound shipping, return shipping, customs charges, storage fees, or handling charges may be deducted from an eligible refund.

14. Damaged or Tampered Packages

Please inspect the external packaging when receiving your order.

If a parcel appears:

• Torn or opened
• Significantly damaged
• Repacked
• Tampered with
• Unusually light
• Missing part of the shipment

please document its condition immediately.

Where reasonably possible, take photographs of the parcel before opening it and record an unboxing video showing the sealed package, shipping label, and contents.

This evidence can be important when submitting a claim to the courier or logistics provider.

Contact Thrift Export promptly if you believe your shipment has been damaged or tampered with.

15. Missing Items

If products appear to be missing from your shipment, contact us as soon as possible with your:

Order number, tracking number, photographs of the package, shipping label, received contents, and any available unboxing video.

We may compare this information with our packing records, shipment weight, courier records, and other available evidence.

Where appropriate, we may open an investigation with the shipping carrier.

Resolution times can depend on the carrier and the circumstances of the shipment.

16. Lost Shipments

A shipment will not automatically be considered lost merely because tracking has temporarily stopped updating.

International tracking can sometimes remain unchanged while a parcel is moving between countries or undergoing customs processing.

If a shipment appears to be lost, please contact us so that we can investigate with the applicable courier or logistics provider.

Any refund, replacement, insurance claim, or other resolution will depend on the circumstances and applicable shipping and refund terms.

17. Wholesale and Kilo Shipments

Wholesale clothing orders may be packed differently from ordinary retail orders.

Depending on the quantity and destination, products may be packed in bags, cartons, compressed packaging, multiple packages, or another suitable shipping format.

For merchandise sold by kilo, the shipment is based primarily on the applicable weight rather than an exact number of garments unless a specific quantity is expressly stated.

Different clothing categories have different individual weights, so the number of pieces received per kilogram can vary.

18. Multiple Packages

Large orders may be divided into multiple packages.

In these cases, packages may:

• Have separate tracking numbers
• Arrive on different dates
• Be processed separately by customs
• Be delivered by different local delivery routes

Receiving one package does not necessarily mean the complete order has been delivered when the shipment was dispatched in multiple parcels.

19. Shipping Insurance

Where shipping insurance is included or separately purchased, claims remain subject to the applicable carrier or insurer’s terms and evidence requirements.

We may request photographs, videos, packaging, shipping labels, invoices, declarations, or other evidence necessary to submit or support a claim.

Customers should therefore retain the original packaging until any shipping issue has been resolved.

20. Events Outside Our Control

Thrift Export cannot guarantee uninterrupted international transportation.

Delivery may be affected by events outside our reasonable control, including severe weather, natural disasters, strikes, transportation interruptions, customs actions, government restrictions, border closures, public emergencies, war, civil disturbance, carrier network disruptions, or other force majeure events.

We will make reasonable efforts to assist customers when such events affect an order.

21. Returns

Shipping-related returns are also subject to our separate Return & Refund Policy.

Please review that policy before purchasing, particularly when ordering wholesale, kilo, assorted, vintage, or secondhand merchandise.

Nothing in this policy limits any rights that cannot lawfully be excluded under applicable consumer protection laws.

22. Contact Us

For shipping, tracking, customs, or delivery assistance, contact:

Thrift Export
Website: ThriftExport.com
Email: support@thriftexport.com
Phone: +91 94256 86594
Country: India