Privacy Policy

Last Updated: September 24, 2026

Thrift Export (“Thrift Export,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit ThriftExport.com, create an account, contact us, place an order, subscribe to communications, or otherwise interact with our website and services.

Thrift Export supplies vintage and secondhand clothing from India to customers, resellers, thrift stores, retailers, and other businesses in India and internationally.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use ThriftExport.com, we may collect information including:

Personal and Contact Information

Full name
Business or company name
Email address
Telephone or WhatsApp number
Billing address
Shipping address
Country and postal/ZIP code

Order Information

Products purchased
Quantities
Order value
Shipping method
Order history
Returns, refunds, claims, and related communications

For wholesale orders, we may also collect information reasonably required to process business transactions, exports, customs documentation, or invoices.

Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method selected, the payment provider may collect card, bank, wallet, or other payment information.

We generally do not directly store complete payment card details when payments are processed through an external payment gateway.

Technical Information

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate geographic location
Date and time of visits
Website interaction and performance information

This information may be collected through cookies, analytics services, server logs, and similar technologies.

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Arrange domestic and international shipping
Provide order confirmations and tracking information
Communicate regarding purchases
Respond to questions and support requests
Process returns, refunds, exchanges, or claims
Prepare invoices and commercial documentation
Complete export, courier, customs, or delivery requirements
Verify transactions and reduce fraud
Maintain customer accounts
Improve our products, website, and customer experience
Maintain website security
Measure website performance
Send marketing communications where permitted
Comply with tax, accounting, legal, and regulatory obligations

We do not sell personal information as a business model.

3. International Orders and Shipping

Thrift Export serves customers internationally. When you place an international order, some personal information may need to be provided to third parties involved in delivering and clearing your shipment.

These may include:

Courier and logistics companies
Postal services
Freight providers
Customs authorities
Customs brokers
Export and import agents
Warehousing or fulfilment providers
Government authorities where legally required

Information such as your name, business name, address, telephone number, order contents, quantity, value, and other shipment information may be included on shipping or customs documentation.

Such disclosures are made where reasonably necessary to process and deliver your order or satisfy applicable import/export requirements.

4. Legal Basis for Processing

Where laws such as the UK GDPR or EU GDPR apply, we may process personal information on one or more recognized legal bases, including:

Contract: Processing necessary to accept, process, ship, or otherwise fulfil your order.

Legitimate interests: Processing necessary for reasonable business purposes, such as preventing fraud, securing our website, improving our services, and managing customer relationships.

Consent: Where you have provided consent, such as for certain marketing communications or non-essential cookies.

Legal obligation: Where processing is necessary to meet applicable tax, accounting, customs, regulatory, or legal requirements.

Where processing relies on consent, you may withdraw that consent where applicable.

5. Cookies

ThriftExport.com may use cookies and similar technologies.

Cookies may be used for purposes including:

Maintaining shopping cart functionality
Remembering customer preferences
Keeping users signed in
Website security
Checkout functionality
Measuring traffic and website performance
Understanding how visitors use our website
Marketing and advertising, where applicable

Some cookies are necessary for the website to function properly.

Where required by applicable law, we will request consent before placing non-essential cookies.

You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Analytics

We may use analytics technologies to understand how visitors interact with ThriftExport.com.

Analytics information can help us understand matters such as popular pages, traffic sources, device types, website errors, and general shopping behaviour.

Depending on our configuration, analytics providers may process information such as your IP address, device information, browser details, and website activity.

7. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send information about:

New vintage stock
Wholesale arrivals
Special offers
Promotions
Product updates
Business announcements

You may unsubscribe from promotional emails using the unsubscribe option included in the communication or by contacting us.

Transactional messages concerning an existing order may still be sent even if you unsubscribe from marketing.

8. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

Examples include:

Website hosting providers
Payment processors
Courier and logistics companies
Email providers
Analytics providers
IT and security providers
Accounting and professional advisers
Customs and export service providers

We may also disclose information when required by applicable law, court order, regulatory requirement, or lawful request from an authority.

Service providers receive only information reasonably necessary for the relevant service and are expected to handle information appropriately.

9. International Data Transfers

Because we operate from India and sell internationally, personal information may be processed or transferred across national borders.

For example, an overseas courier, payment processor, hosting provider, or technology provider may process information in another country.

Where applicable privacy laws require safeguards for international transfers, we seek to use appropriate legal or contractual mechanisms.

Different countries may provide different levels of legal protection for personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.

Certain order and transaction records may need to be retained for longer periods for:

Tax requirements
Accounting
Fraud prevention
Customs documentation
Legal obligations
Dispute resolution
Business records

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with our retention practices.

11. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

These measures may include secure website connections, access controls, server security measures, and trusted payment processing systems.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their passwords and account credentials and should not share them with unauthorized persons.

12. Your Privacy Rights

Depending on your country and applicable law, you may have rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Object to certain processing
Request restriction of certain processing
Withdraw consent where processing relies on consent
Request portability of certain information
Opt out of marketing communications
Lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to legal exceptions.

For example, we may be required to retain transaction information to comply with tax, accounting, customs, fraud-prevention, or other legal obligations.

To submit a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

13. European Economic Area and United Kingdom Users

If you are located in the European Economic Area or United Kingdom, applicable data protection legislation may provide additional rights regarding your personal information.

Where applicable, you may contact the relevant supervisory authority in your country if you believe your personal information has been processed contrary to applicable data protection law.

We encourage you to contact us first so we can attempt to address your concern.

14. Children’s Privacy

ThriftExport.com is intended for customers and businesses capable of entering into commercial transactions.

Our services are not directed toward children, and we do not knowingly seek to collect personal information from children contrary to applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites, social networks, payment providers, couriers, or other external services.

Those services operate under their own privacy policies and practices.

Thrift Export is not responsible for the privacy practices of third-party websites or services that we do not control. We recommend reviewing their privacy policies before providing personal information.

16. Business Transfers

If Thrift Export undergoes a merger, acquisition, restructuring, sale, or transfer of some or all business assets, relevant customer information may be transferred as part of that transaction, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website functionality, service providers, or applicable legal requirements.

When significant changes are made, we may update the “Last Updated” date at the top of this page and provide additional notice where legally required.

We recommend reviewing this page periodically.